Customer Success Regional Manager
We are looking for a Customer Success team leader to join us and help leading the direction in which the Customer Success Team is heading. Work together with the head of Customer Success in order to provide your team the support needed.
- Manage a team of CSMs that will be the voice of our partners within the customers region
- Have a deep understanding the region partners, their business model and way of work
- Monitor and Identify daily / weekly trends and raise flags to the team – both directions
- Create and execute operational plans to drive the business goals, leveraging strategies and tactics across all necessary functions.
- Work collaboratively with BizDev, Professional Service, Support, Product, and Marketing teams; transmit insights and feedback from our customers to the rest of the company.
- Have deep understanding of the company products, solutions and business values.
- Serve as an escalation point for Customer issues to ensure they are resolved quickly.
- 3+ years’ experience leading a customer success teams.
- 7+ years of B2B customer success experience, preferably with Mobile apps & SaaS products, and SMB customers.
- English mother tongue level, additional languages (Spanish, Portuguese, German, Dutch, French etc. ) are a big advantage.
- A jack of all trades - a motivational leader, mentor, and a great executer!
- Highly customer-focused and oriented
- Strong analytical, technical skills and strategic thinking
- Exceptional writing, communication and presentation skills
- Perfect organizational, project management, and time management skills
- Bachelor’s degree with a track record of academic excellence
We appreciate those who:
- Are not afraid to say what they think.
- Are independent and proactive in a fast-paced environment.
- Are not afraid to get their hands dirty but like to work analytically as well.
- Can simplify the complexity to stakeholders but can go into details when working with the team.