Customer Success Manager

Description

We are looking for a star Customer Success Manager to join us and to build and own the relationship across the full cycle of the customer journey for our suite of products; from deal sign-off to ‘the end of days’, of a wide range of verticals. The CSM will be the face of the company for our customers on one-hand, and on the other, reflect the ‘Voice of the Customer’ to the relevant stakeholders @ Here Mobility.

 

Responsibilities:

  • Develop and maintain customer relationships, effectively manage the life-cycle of account management activities
  • Have deep understanding of the customers’ needs, company products, solutions and business values
  • Grow customers adoption of our solutions and continuous improvement of customer experience to ensure their satisfaction and retention
  • Utilize customers’ feedback to implement change in our work-process and solutions
  • Work collaboratively with BizDev, Professional Service, Support, Product, and Marketing teams; transmit insights and feedback from our customers to the rest of the company.

Requirements

  • 3+ years of B2B customer success experience, preferably with Mobile apps & SaaS products, and SMB customers.
  • English mother tongue level, additional languages (Spanish, Portuguese, German, Dutch, French etc. ) are a big advantage.
  • Ability to work in fast paced, constantly-evolving, highly entrepreneurial environment with multiple, concurrent priorities with many needing immediate resolution
  • Results oriented with strong track record of success in delivering business objectives
  • Great interpersonal skills
  • Exceptional communication skills in all medias (1-on-1 and in groups)
  • Highly motivated, independent learner and self-directed
  • Additional languages - an advantage
  • Bachelor degree – MUST
  • Flexible hours - according the country region
  • Ability to travel abroad


We appreciate those who:

  • Are not afraid to say what they think.
  • Are independent and proactive in a fast-paced environment.
  • Are not afraid to get their hands dirty but like to work analytically as well. 
  • Can simplify the complexity to stakeholders but can go into details when working with the team.
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