Customer Success Manager
We are looking for a star Customer Success Manager to join us and to build and own the relationship across the full cycle of the customer journey for our suite of products; from deal sign-off to ‘the end of days’, of a wide range of verticals. The CSM will be the face of the company for our customers on one-hand, and on the other, reflect the ‘Voice of the Customer’ to the relevant stakeholders @ Here Mobility.
- Develop and maintain customer relationships, effectively manage the life-cycle of account management activities
- Have deep understanding of the customers’ needs, company products, solutions and business values
- Grow customers adoption of our solutions and continuous improvement of customer experience to ensure their satisfaction and retention
- Utilize customers’ feedback to implement change in our work-process and solutions
- Work collaboratively with BizDev, Professional Service, Support, Product, and Marketing teams; transmit insights and feedback from our customers to the rest of the company.
- 3+ years of B2B customer success experience, preferably with Mobile apps & SaaS products, and SMB customers.
- English mother tongue level, additional languages (Spanish, Portuguese, German, Dutch, French etc. ) are a big advantage.
- Ability to work in fast paced, constantly-evolving, highly entrepreneurial environment with multiple, concurrent priorities with many needing immediate resolution
- Results oriented with strong track record of success in delivering business objectives
- Great interpersonal skills
- Exceptional communication skills in all medias (1-on-1 and in groups)
- Highly motivated, independent learner and self-directed
- Additional languages - an advantage
- Bachelor degree – MUST
- Flexible hours - according the country region
- Ability to travel abroad
We appreciate those who:
- Are not afraid to say what they think.
- Are independent and proactive in a fast-paced environment.
- Are not afraid to get their hands dirty but like to work analytically as well.
- Can simplify the complexity to stakeholders but can go into details when working with the team.