Support Engineer

Description

At Here Mobility we take great pride in our work and in the way our teams operate. Our Tier 3 Support team is passionate about its delivery projects, customers analysis and overall product contribution.

We are always looking for great people to join us.

So, what about you? 

As part of our team, you will own customers and cloud technical issues, Research, diagnose, troubleshoot and identify solutions to resolve customers issues. Also, Manage escalations and work with R&D, product, customer success and professional service teams to resolve them. Document solutions, build knowledge bases and share them with other Tiers.

Requirements

For this job you’ll have to bring:

  • 2+ years of experience in Tier 3 technical support or similar role.
  • Strong problem-solving skills along with the ability to work independently
  • Experience with SaaS and cloud based technologies
  • Excellent service oriented skills
  • Excellent written and verbal communication skills in English
  • Bachelor’s degree, certification in engineering, or proven relevant practical experience 
  • You are able to own and manage incidents E2E, while working with engineering and customers.

And you’ll get some bonus points if you have: 

  • Experience in dealing with B2B customers
  • Experience with AWS, Linux and REST API
  • Experience with Python, Bash or other scripting language

We appreciate those who:

  • Are not afraid to say what they think.
  • Are independent and proactive in a fast-paced environment.
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