Support Engineer

Description

We are looking for excellent people to join us in developing a next generation product. 

 Responsibilities:

  • Own customers and cloud technical issues
  • Research, diagnose, troubleshoot and identify solutions to resolve customers issues
  • Manage escalations and work with R&D, product, customer success and professional service teams to resolve them
  • Document solutions, build knowledge bases and share them with other Tiers

Requirements

You are:

  • Has strong problem-solving skills along with the ability to work independently
  • Have experience with SaaS and cloud based technologies
  • 2+ years of experience in Tier 3 technical support or a similar position
  • Excellent service oriented skills
  • Excellent written and verbal communication skills in English
  • Bachelor’s degree, certification in Engineering, or proven relevant practical experience 
  • Able to own and manage incidents E2E, while working with engineering and customers.


We appreciate those who:

  • Has experience in dealing with B2B and B2C customers
  • Has years of experience with AWS, Linux and REST API
  • Has experience with Python, Bash or other scripting language
  • Are not afraid to say what they think.
  • Are independent and proactive in a fast-paced environment.
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