Head of Support

Description

HERE Mobility is a unique and fast growing technology company, revolutionizing the mobility ecosystem. Our goal is to optimize urban transportation for people and businesses worldwide.

Join us as Head of Support, Lead and scale our global support group, while leading strategic planning and drive exceptional results.

Manage the support group (team of tier 2-3 technical support engineers and an offshore teams of tier 1-2 technical support engineers).

Work collaboratively with R&D, Product, Professional Service, Customer Success and Biz-Dev groups regarding prioritization and escalation of technical issues raised by our clients

Have deep understanding of the company products, solutions and business values.

Requirements

  • Previews experiences in building and managing a group of minimum 10 people in a SAAS, web and web-service technologies environment.
  • A jack of all trades - a motivational leader, mentor, and a great executor!
  • Experienced in leading and scaling technical support group in a fast-growing startup
  • Experienced in leading teams that give in parallel support to different products – B2B, B2C and social.
  • Perfect organizational, project management, and time management skillsEnglish mother tongue level
  • Exceptional writing, communication and presentation skills
  • Bachelor’s degree in Computer Science, Computer Engineering, Mathematics, Physics or Information Technology with a track record of academic excellence

Advantages:

  • Have previous experience with AWS, Linux and Databases.
  • Have previous experience with Python or other scripting language
  • Have previous experience with FreshDesk, Salesforce and Jira.

We appreciate those who:

  • Are not afraid to say what they think.
  • Are independent and proactive in a fast-paced environment.
  • Are not afraid to get their hands dirty but like to work analytically as well. 
  • Can simplify the complexity to stakeholders but can go into details when working with the team.
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