Customer Success Manager - North America Region

Description

We are looking for a star Customer Success Manager to join us and to build and own the relationship across the full cycle of the customer journey in north america region for our suite of products; from deal sign-off to ‘the end of days’, of a wide range of verticals. The CSM will be the face of the company for our customers on one-hand, and on the other, reflect the ‘Voice of the Customer’ to the relevant stakeholders @ Here Mobility.

 

Responsibilities:

  • Develop and maintain customer relationships in north america, effectively manage the life-cycle of account management activities
  • Have deep understanding of the customers’ needs, company products, solutions and business values
  • Grow customers adoption of our solutions and continuous improvement of customer experience to ensure their satisfaction and retention
  • Utilize customers’ feedback to implement change in our work-process and solutions
  • Work collaboratively with BizDev, Professional Service, Support, Product, and Marketing teams; transmit insights and feedback from our customers to the rest of the company.


Requirements

  • 3+ years of B2B customer success experience, preferably with Mobile apps & SaaS products, and SMB customers
  • English mother tongue
  • Ability to work in fast paced, constantly-evolving, highly entrepreneurial environment with multiple, concurrent priorities with many needing immediate resolution
  • Results oriented with strong track record of success in delivering business objectives
  • Great interpersonal skills
  • Exceptional communication skills in all medias (1-on-1 and in groups)
  • Highly motivated, independent learner and self-directed
  • Additional languages - an advantage
  • Bachelor degree – MUST
  • Flexible hours - according the country region
  • Ability to travel abroad


We appreciate those who:

  • Are not afraid to say what they think.
  • Are independent and proactive in a fast-paced environment.
  • Are not afraid to get their hands dirty but like to work analytically as well. 
  • Can simplify the complexity to stakeholders but can go into details when working with the team.
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